Return & Replacement Policy

Last Updated: August 2026

At Baby Aura, we want every customer to shop with confidence. If you are not satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused, unwashed, and in its original condition.
• All original tags and packaging are intact.
• You have your order number or proof of purchase.

Replacement Policy

We offer a replacement if:

• You receive the wrong item.
• The product is damaged during delivery.
• The product has a manufacturing defect.

Please contact us within 48 hours of receiving your order and provide clear photos of the product.

Non-Returnable Items

The following items cannot be returned or replaced:

• Used or washed products.
• Products without original packaging or tags.
• Items damaged due to customer misuse.
• Clearance or final sale items (if applicable).

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days through the original payment method or bank transfer, where applicable.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Baby Aura will bear the return shipping cost.

For all other returns, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or replacements, please contact us:

Baby Aura

Email: babyaura101@gmail.com

Phone: +92 309 8373994

Address: Asrees, Kahna Nau, Lahore, Punjab, Pakistan