Return & Refund Policy

Last Updated: August 2026

At Baby Aura, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be intact.
• The item must not be damaged due to misuse or improper handling.
• Proof of purchase or order number is required.

Items that have been used, washed, or damaged after delivery are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method or bank transfer, depending on the payment method used.

Shipping charges are non-refundable, unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

Kindly share:

• Your Order Number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will arrange a replacement or refund after verification.

Non-Returnable Items

The following items cannot be returned:

• Used or washed products
• Items without original packaging
• Products damaged by customer misuse
• Clearance or final sale items (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective product).

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Baby Aura

📧 Email: babyaura101@gmail.com

📞 Phone: 0309-8373994

📍 Address: Kahna Nau, Lahore, Pakistan